Refund Policy
Last updated: August 8, 2026
Returns & Refunds
Most products sold on the Site are made to order and cannot be returned or exchanged for change of mind, incorrect size selection, or accidental purchases.
Some products, including partner collaborations, limited releases, or special collections, may have different return or refund terms. Where applicable, these will be clearly stated on the product page.
Please review product descriptions, size guides, and any product-specific policies before placing your order.
Eligible Returns
For products that qualify for a return under this policy or a product-specific return policy:
- Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping service, as we do not take responsibility for returns that are lost in transit.
- Original shipping charges are non-refundable unless the return is due to our error or a defective item.
- Returned items must meet the return conditions stated in this policy or on the applicable product page.
- For large-volume returns (5 or more of the same item), we may apply a reasonable restocking fee where applicable.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Items marked as “Final Sale” or “Clearance”
- Undergarments, socks, and intimate apparel (for hygiene reasons)
- Custom or made-to-order items
- Gift cards and store credits
- Items returned after the 30-day window
- Items that have been worn, washed, or altered
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we're happy to help.
Please contact us within 7 days of delivery at support@jhanzou.shop with:
- Subject line: “Return Request — [Order Number]”
- Your order number
- The email address used for the purchase
- Which item(s) you want to return
- A brief description of the issue
- Clear photos of the item(s) and, if applicable, the packaging
Once your claim has been reviewed, we'll work with our fulfillment partner to arrange a replacement or refund where appropriate.
Refund Processing
Approved refunds will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.
Order Cancellations
Most orders begin production shortly after they are placed. If you need to cancel or make changes to your order, please contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes or cancellations once production has started.
Chargebacks & Payment Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute. Most issues are resolved quickly through direct communication. If a chargeback is filed without first contacting us, we reserve the right to:
- Suspend or terminate your account
- Dispute the chargeback with evidence of this Refund Policy and your acceptance of these terms at checkout
Contact
If you have any questions about your order or this Refund Policy, please contact us at:
Policy Updates
This Refund Policy may be updated from time to time. Any changes will be posted on this page and will apply to future purchases. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.